Privacy policy
EQ Active is a joint collaboration between Equimotion and Wibbi.
At Wibbi, we are aware of our privacy obligations and those of our clients. In this privacy statement, we have disclosed information about how we handle personal data.
Should you have any further questions or concerns regarding the protection of personal data, please contact us.
OverviewThis privacy notice will explain how Wibbi and Equimotion processes the personal data we collect. There are different situations in which Wibbi and Equimotion might obtain personal information:
A. you are a website visitor
B. you are a client/licensee of our Home Exercise Program (HEP) software
C. you are a user of our Home Exercise Program software
D. you contact our support staff by email or by phone
For each of these situations, this privacy notice answers the following questions:
On our website, you will find information regarding Wibbi / Equimotion and its products and services. We also enable our online visitors to interact with us, request information, file a complaint, register for a free trial of our software, or obtain access as a student.
Messages, requests, and complaintsIf you send us a message, request, or complaint via the contact forms on our website, we ask you to provide some information to answer you promptly. We record the following personal data:
Application for free trial or student accessIf you apply for a free trial of our software or a student license, we ask you to provide information to be able to assess and handle your request. We record the following personal data:
B. Clients/licenses of our Home Exercise Program softwareThis section explains Wibbi’s processing of your data if you are an existing client of Wibbi and a licensee of our Home Exercise Program software. In that case, we might obtain personal data when you contact our customer service/support staff by email, phone, or by third-party tools that Wibbi uses for contacting and billing purposes.
The personal data we collect are:
We process these data to be able to live up to our agreement with you as a license holder and to define user accounts as requested by you. We retain this information for the duration of your license.
C. Wibbi Home Exercise Program End UsersThis section explains Wibbi’s processing of your data if you – as a client or patient of one of our licensees – use our Home Exercise Program software.
As a starting point, we point out that we only process personal data on the instruction of our licensees, who are health/care institutions, health professionals, or any kind of practice. They determine the objective and means of the processing and are the primary collectors of your data. Wibbi develops, provides, and maintains the Home Exercise Program software and hosts the exercise data, including your data.
Please also refer to the privacy notices of the institution or practice that provided you with access to our software (our licensees).
What data do we hold?If you use our Home Exercise Program via one of our licensees, Wibbi will hold the following personal data:
How do we acquire your data?The Home Exercise Program is designed for you and your health professional to agree on a tailored exercise program and to be able to monitor progress. By using our software you provide your health professional with information for treatment support. We acquire personal data when:
a. subcontractors that we have contracted to provide usage of our software and storage of data:
b. local agents with whom we might share contact data of your organization to be able to contact you. With these agents, we have formal agreements in place.
If your health/care institution decides to use Wibbi integrated into their Electronic Medical Records system (EMR), it is possible that some personal data (e.g. a PDF of an exercise program with your name on it) is being stored in that system as part of your medical file. Please also refer to the Privacy Statement of your health/care institution’s EMR software.
How do we process and store your data?
Wibbi will keep your data for a period that is based on the instructions of our licensees. We will delete your data once our licensee has instructed us to do so.
D. Contacting our support staff by email or by phoneIf you contact us by phone or email, you will be serviced by our support staff. Depending on the nature of your message or request, you will be asked to provide information that we need to optimally support you. This data may pertain (but is not limited) to:
How is personal data secured?Wibbi securely processes your data. We have implemented appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of the information we hold.
Our staff has been trained in sound privacy principles, and we have taken technical and organizational security measures to safeguard the information of our clients. We take privacy matters seriously and maintain solid practices in data security and privacy protection. All employees have signed confidentiality and non-disclosure agreements.
We make sure your data is stored on servers of trusted partners located in Canada, the US, the UK, or in the EU. We are based in Canada and comply with federal and provincial privacy laws (notably the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as to the General Data Protection Regulation (GDPR) and UK-GDPR which are applicable for our clients in the European Economic Area and the UK respectively.
What are your data protection rights?Wibbi would like to make sure you are fully aware of all of your data protection rights.
In situations B and C as mentioned above, Wibbi is the processor of personal data. If you want to exercise any of the rights mentioned below, please contact the health/care institution, health professionals, or the health practice (our licensees) that provided you with access to our software.
As a controller of your data, they are the first point of contact and are responsible for responding to your request. When instructed to do so by the institution, Wibbi will assist in handling your request.
In situations A and C, Wibbi is the controller of your data, and as such responsible to adequately handling your request if you exercise your data subject’s rights. You can contact our support desk to assist you with this.
Every data subject (the person personal data belongs to) is entitled to the following:
CookiesWe use cookies to make visiting our website attractive and to enable the use of certain functions.
What are cookies?Cookies are tiny text files that are placed and stored on your device when you visit our website. Equimotion and Wibbi’s website uses the following types of cookies:
For all cookies except functional cookies, your prior consent is required. You can give or withhold your consent (‘opt-in’) in the cookie banner that pops up when you visit our site for the first time. After that initial choice, you can change your preferences at any time in our cookie consent management system. There, you will also find more detailed information on:
Social Media links, and links to other websites
Our website uses “buttons” to connect to social media channels (Facebook, Instagram). On clicking these buttons you will be redirected to the Equimotion presence on the social medium in question. These buttons, for which the code was developed by the social media companies themselves, can place third-party cookies. For more information about these cookies, please refer to the privacy policies of the specific social media channel.
For informational purposes, our website may contain links to third-party websites. We do not influence the way in which the owner of these sites handles your data, should you leave personal information there. We would like to refer you to the privacy policy of the organization in question for more information.
ChangesThis privacy notice is subject to change. Please check our website regularly to obtain the latest version.
How to contact usIf you have any questions, suggestions, or complaints regarding the protection of your data, please contact our VP of Product: Sylvain St-Germain at [email protected]
How to contact the appropriate authoritiesYou might also want to get in touch with local supervisory authorities if you have questions or complaints regarding the protection of your data, such as the Office of the Privacy Commissioner (Canada) or the Information Commissioner’s Office (ICO) in the UK.
** In privacy legal terms, Wibbi is a processor, our licensees are controllers.
At Wibbi, we are aware of our privacy obligations and those of our clients. In this privacy statement, we have disclosed information about how we handle personal data.
Should you have any further questions or concerns regarding the protection of personal data, please contact us.
OverviewThis privacy notice will explain how Wibbi and Equimotion processes the personal data we collect. There are different situations in which Wibbi and Equimotion might obtain personal information:
A. you are a website visitor
B. you are a client/licensee of our Home Exercise Program (HEP) software
C. you are a user of our Home Exercise Program software
D. you contact our support staff by email or by phone
For each of these situations, this privacy notice answers the following questions:
- What data do we hold?
- How do we acquire your data?
- How will we use your data?
- How do we store your data?
- What are your data protection rights?
- How can you contact us?
- How can you contact the appropriate privacy authorities?
On our website, you will find information regarding Wibbi / Equimotion and its products and services. We also enable our online visitors to interact with us, request information, file a complaint, register for a free trial of our software, or obtain access as a student.
Messages, requests, and complaintsIf you send us a message, request, or complaint via the contact forms on our website, we ask you to provide some information to answer you promptly. We record the following personal data:
- your first and last name
- the company you represent
- your email address
- your phone number
- your country
- the message you send us (in a free text field)
Application for free trial or student accessIf you apply for a free trial of our software or a student license, we ask you to provide information to be able to assess and handle your request. We record the following personal data:
- your first and last name
- the company you represent
- whether you are a professional or a patient (in the case of a free trial)
- your school name (in case of student access)
- your email address
- your phone number
- your country
- any personal data in the message you send us (free text) (in case of free trial)
B. Clients/licenses of our Home Exercise Program softwareThis section explains Wibbi’s processing of your data if you are an existing client of Wibbi and a licensee of our Home Exercise Program software. In that case, we might obtain personal data when you contact our customer service/support staff by email, phone, or by third-party tools that Wibbi uses for contacting and billing purposes.
The personal data we collect are:
- your first and last name
- the company you represent
- your email address
- your physical address
- your phone number
- your country
- payment information (e.g. credit card, bank account details, PayPal account details)
- any personal data in the message(s) you send us
We process these data to be able to live up to our agreement with you as a license holder and to define user accounts as requested by you. We retain this information for the duration of your license.
C. Wibbi Home Exercise Program End UsersThis section explains Wibbi’s processing of your data if you – as a client or patient of one of our licensees – use our Home Exercise Program software.
As a starting point, we point out that we only process personal data on the instruction of our licensees, who are health/care institutions, health professionals, or any kind of practice. They determine the objective and means of the processing and are the primary collectors of your data. Wibbi develops, provides, and maintains the Home Exercise Program software and hosts the exercise data, including your data.
Please also refer to the privacy notices of the institution or practice that provided you with access to our software (our licensees).
What data do we hold?If you use our Home Exercise Program via one of our licensees, Wibbi will hold the following personal data:
- Personal identification information (Name, email address, phone number)
- The name and email address of your health professional
- The health/care institution where you are registered as a patient
- Your exercise program
- Progress data on your exercise program (that you as a user enter into the application)
- Any additional personal data included in documents, pictures, or videos that you or your health professional chooses to upload into your account.
How do we acquire your data?The Home Exercise Program is designed for you and your health professional to agree on a tailored exercise program and to be able to monitor progress. By using our software you provide your health professional with information for treatment support. We acquire personal data when:
- Your health professional creates a user account for you in our software and enters your data
- Your health professional updates your account (e.g. email address, phone number) or you provide/enter progress information
- Your health professional stores documents, pictures or videos with personal information in your account
- You upload documents, pictures, or videos with personal information to your account
- Wibbi processes your data so that we can:
- Enable you to use our software and manage your account.
- Enable you to register your progress information in your account.
- Enable you and your health professional to establish a tailored exercise and treatment approach and monitor progress.
- Deliver our services as agreed with our licensees.
a. subcontractors that we have contracted to provide usage of our software and storage of data:
- AWS
- Google Cloud
- Calendly online booking system
- HubSpot
b. local agents with whom we might share contact data of your organization to be able to contact you. With these agents, we have formal agreements in place.
If your health/care institution decides to use Wibbi integrated into their Electronic Medical Records system (EMR), it is possible that some personal data (e.g. a PDF of an exercise program with your name on it) is being stored in that system as part of your medical file. Please also refer to the Privacy Statement of your health/care institution’s EMR software.
How do we process and store your data?
- If you are a licensee in the UK, patient data (see C) is stored at an AWS data center in the UK. Licensee PII (see B) is stored at an AWS data center in Canada.
- If you are a licensee in the European Economic Area, patient data (see C) is stored at an AWS data center in Germany. Licensee PII (see B) is stored at an AWS data center in Canada.
- If you are a licensee in Australia, patient data (see C) and licensee PII (see B) and data is stored at an AWS data center in Canada.
- If you are a licensee in Canada, patient data (see C) and licensee PII (see B) and data is stored at an AWS data center in Canada.
- If you are a client of a health/care institution in North America or any other country not specifically listed above, patient data (see C) is stored at an AWS data center in Ohio, USA. Licensee PII (see B) is stored at an AWS data center in Canada.
Wibbi will keep your data for a period that is based on the instructions of our licensees. We will delete your data once our licensee has instructed us to do so.
D. Contacting our support staff by email or by phoneIf you contact us by phone or email, you will be serviced by our support staff. Depending on the nature of your message or request, you will be asked to provide information that we need to optimally support you. This data may pertain (but is not limited) to:
- your first and last name
- the company you represent
- your email address
- your phone number
- your country
- details of your request/question
How is personal data secured?Wibbi securely processes your data. We have implemented appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of the information we hold.
Our staff has been trained in sound privacy principles, and we have taken technical and organizational security measures to safeguard the information of our clients. We take privacy matters seriously and maintain solid practices in data security and privacy protection. All employees have signed confidentiality and non-disclosure agreements.
We make sure your data is stored on servers of trusted partners located in Canada, the US, the UK, or in the EU. We are based in Canada and comply with federal and provincial privacy laws (notably the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as to the General Data Protection Regulation (GDPR) and UK-GDPR which are applicable for our clients in the European Economic Area and the UK respectively.
What are your data protection rights?Wibbi would like to make sure you are fully aware of all of your data protection rights.
In situations B and C as mentioned above, Wibbi is the processor of personal data. If you want to exercise any of the rights mentioned below, please contact the health/care institution, health professionals, or the health practice (our licensees) that provided you with access to our software.
As a controller of your data, they are the first point of contact and are responsible for responding to your request. When instructed to do so by the institution, Wibbi will assist in handling your request.
In situations A and C, Wibbi is the controller of your data, and as such responsible to adequately handling your request if you exercise your data subject’s rights. You can contact our support desk to assist you with this.
Every data subject (the person personal data belongs to) is entitled to the following:
- The right to access – You have the right to request the controller for copies of your data.
- The right to rectification – You have the right to request that the controller correct any information you believe is inaccurate. You also have the right to request the controller to complete the information you believe is incomplete.
- The right to erasure – You have the right to request that the controller erase your data, under certain conditions.
- The right to restrict processing – You have the right to request that the controller restrict the processing of your data, under certain conditions.
- The right to object to processing – You have the right to object to the controller’s processing of your data, under certain conditions.
- The right to data portability – You have the right to request that the controller transfer the data that we have collected to another organization, or directly to you, under certain conditions.
CookiesWe use cookies to make visiting our website attractive and to enable the use of certain functions.
What are cookies?Cookies are tiny text files that are placed and stored on your device when you visit our website. Equimotion and Wibbi’s website uses the following types of cookies:
- Function Cookies
- Marketing Cookies
- Measurement Cookies
For all cookies except functional cookies, your prior consent is required. You can give or withhold your consent (‘opt-in’) in the cookie banner that pops up when you visit our site for the first time. After that initial choice, you can change your preferences at any time in our cookie consent management system. There, you will also find more detailed information on:
- the cookies Wibbi and Equimotion uses and (if applicable) the third parties involved
- which cookies require your consent and how to give or revoke your consent
- what purpose do cookies serve
- how long cookies are retained
Social Media links, and links to other websites
Our website uses “buttons” to connect to social media channels (Facebook, Instagram). On clicking these buttons you will be redirected to the Equimotion presence on the social medium in question. These buttons, for which the code was developed by the social media companies themselves, can place third-party cookies. For more information about these cookies, please refer to the privacy policies of the specific social media channel.
For informational purposes, our website may contain links to third-party websites. We do not influence the way in which the owner of these sites handles your data, should you leave personal information there. We would like to refer you to the privacy policy of the organization in question for more information.
ChangesThis privacy notice is subject to change. Please check our website regularly to obtain the latest version.
How to contact usIf you have any questions, suggestions, or complaints regarding the protection of your data, please contact our VP of Product: Sylvain St-Germain at [email protected]
How to contact the appropriate authoritiesYou might also want to get in touch with local supervisory authorities if you have questions or complaints regarding the protection of your data, such as the Office of the Privacy Commissioner (Canada) or the Information Commissioner’s Office (ICO) in the UK.
** In privacy legal terms, Wibbi is a processor, our licensees are controllers.